Diversified Medical Healthcare Inc. (“RapidRona Powered by MyHealthPro”) is committed to protecting and respecting your privacy. This Privacy Statement (“Privacy Statement”) describes what information we may collect about you and how we use that information. Please read this policy carefully to understand our practices regarding your Personal Information and how it will be handled.
This Privacy Statement applies to the websites of RapidRona Powered by MyHealthPro or RapidRona affiliates that link to this Privacy Statement when you click on the "RapidRona Powered by MyHealthPro Privacy" link at the bottom of a page, on order confirmation, and on websites, mobile applications or other digital services that link to or post this Privacy Statement (“Digital Platforms”)
From this point forward, we will refer to “RapidRona Powered by MyHealthPro” as “RapidRona” for the sake of this document.
RapidRona or its affiliates and partners may operate other websites or website components that handle your Personal Information in a manner that is different from the terms of this Privacy Statement. We encourage you to review the terms of the Privacy Notice that is posted on that site.
This Privacy Statement also applies to our collection of your Personal Information when you use our Digital Platforms, for example, during communications as part of our business, including our customers and current, prospective, and former suppliers, vendors, subcontractors, and business partners, including via telephone, email or in person calls.
Your Personal Information
Personal Information means any information relating to an identified or identifiable person. Examples of Personal Information include your name, an identification number, location data, an online identifier or one or more factors specific to your physical, physiological, genetic, mental, economic, cultural or social identity.
We collect Personal Information through business-related requests and communications and in connection with other business dealings we may have with you or with the company or organization you work for. This includes basic contact information about you, such as your name, title, address, phone number, fax number and email address. It may also include demographic information, such as gender, age and physical attributes required to qualify you for the products or services you have shown interest in or purchased from us or that the company you work for has purchased for you. Additionally, it may also include information on the company you are working for, which is then treated as Personal Information to the extent this information is associated with your Personal Information.
Digital Platforms Information Collection
We may collect your Personal Information on Digital Platforms as follows:
Contact information. This may include your name, home or other physical address, email, telephone number, fax number, organization name, and/or job title when you submit a contact form, feedback forms or an online job application.
Information collected through your usage of Digital Platforms. This may include name, email address, unique professional identifier, telephone number, other unique identifiers and preference information such as your username, password, marketing preferences, internet protocol (“IP”) address or cookie, which may contain information that may be considered Personal Information, as well as information that does not directly identify you, but which corresponds to your device, browser type, operating system, computer or mobile device, your navigation and clickstream behavior from actions that you take on our website. (See Section Tracking Technologies We Use).
How We Use Your Personal Information
Depending on how you choose to interact with us, we may use your Personal Information for the following purposes:
We use your Personal Information that we collect to manage the business transactions with you or the company or organization that you work for, including making or responding to requests related to products and service provided as part of business transactions, as part of obtaining or making payments for such products or services. Some of this information we collect, and use is based on the contract we have with you or your employer, and some of this information we collect and use for our legitimate business purposes of communicating with you as part of the management of our business relationships and transactions.
We use the contact information that you choose to provide to us so that we can communicate with you and respond to your queries, which includes providing you with our product and service updates. We may also use your contact information or the information you provide us on feedback forms to provide you information about RapidRona products, services and programs and other marketing or advertising communications or to enable you to participate in surveys or questionnaires. Some of this information we collect and use with your consent and some of this information we collect and use for our legitimate business purposes of communicating with you and providing you with information about our business. Providing us your Personal Information is voluntary. You may always refuse to provide your Personal Information to us. If you choose not to provide us with your Personal Information then we will not be able to communicate with you and provide you with certain information, products, or services. If we have collected your information with your consent, you can always withdraw your consent by following the instructions provided for doing so when you provide consent or by contacting us using the contact information provided at the end of this Privacy Statement.
We use the information we collect though your use of the Digital Platforms for our legitimate interests to manage, operate, maintain and secure our websites, network systems, and other assets, and to provide you with the features and various functionalities of the Digital Platforms. We may also aggregate the Personal Information we collect through your use of Digital Platforms to help us to understand our visitors’ interests and improve the content and performance of our Digital Platforms. We may also engage third party service providers to use such information on behalf of RapidRona to personalize the content of, as well as to serve you ads on third party websites regarding RapidRona goods or services that may be of interest to you based upon your interaction with the Digital Platforms. Some of the ads on third party websites may be personalized, meaning that they are intended to be relevant to you based on what we, or the third-party service provider serving the ad, know about you or your computer's browsing activity on both the Digital Platforms and third-party sites. As required by law, in certain jurisdictions we will only do so with your opt-in consent. You may also opt-out of receiving personalized ads from our third-party service providers by adjusting your browser settings to not accept cookies. (For more information about this and other opt-out mechanisms see Section on Tracking Technologies, below.)
We may also use your Personal Information for treatment, to ensure high standards of quality and safety of health care, our medical products or medical devices. We may also use Personal Information to comply with our legal or regulatory obligations, including to comply with applicable retention obligations and as follows:
for purposes of adverse event reporting, including discovering, assessment, understanding and prevention of adverse drug reactions and problems caused by medicinal products and/or medical devices, product safety and other reporting obligations;
to respond to lawful requests by public authorities, including meeting national security or law enforcement requirements, e.g., to investigate fraud or respond to a government request;
to investigate potential breaches, or to protect the rights, property or safety of us, the users of our Digital Platforms or others.
Where permitted by law, we may also enhance or combine information about you, including your Personal Information, with information about you that we obtain from third parties for the same purposes described above. Your Personal Information may also be used for profiling for the same purposes described above. You may object to profiling via automated decision making by contacting us at email@example.com or using the contract details provided at the end of this Privacy Statement.
We will indicate if the provision of certain information is voluntary, and you will be able to withdraw your consent or exercise your rights in relation to this information at any time as permitted or required by applicable law.
In the event that we use your Personal Information for other purposes, not specified above, we will inform you about the specific purposes for processing your Personal Information and, when required, our basis for doing so at the time we collect the Personal Information from you to the extent required by law.
How We Share Personal Information We Collect
Third Parties Who Provide Services to Us
We share your Personal Information with third parties that provide services to help us with our business activities and functionalities, such as hosting our Digital Platforms, providing IT system administration and user support services, or offering customer service. These third parties are restricted from using your Personal Information in any way other than to provide services for us and we require them to provide an adequate level of protection for your Personal Information. For more information about RapidRona’s service providers, please contact us at firstname.lastname@example.org.
Sharing for Other Purposes
We may also share your Personal Information for treatment purposes and to ensure high standards of quality and safety of health care, our medical products or medical devices. We may also share Personal Information to comply with our legal or regulatory obligations including, but not limited to, our obligations related to adverse event reporting, including discovering, assessment, understanding and prevention of adverse drug reactions and problems caused by medicinal products and/or medical devices, product safety and other reporting obligations or to respond to lawful requests by public authorities, including meeting national security or law enforcement requirements, (e.g. to investigate fraud or respond to a government request). We may also disclose your Personal Information to third parties as necessary to investigate potential data incidents, or to protect the rights, property or safety of us, the users of our Digital Platforms or others.
RapidRona might be involved in a merger, acquisition or sale of a portion of or all of its assets (Transaction) that includes your Personal information. If RapidRona is involved in a Transaction, you will be notified via email and/or a notice on our Digital Platforms of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.
Social Media Features
Our Digital Platforms may contain links to other websites whose information practices may be different from ours. You should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties, and our Privacy Statement does not cover activities occurring at other websites.
Your Personal Information will only be kept for as long as we reasonably consider necessary for achieving the purposes set out above or for as long as we are legally required to keep it. Please contact us for further details of applicable retention periods.
Digital Platforms are not directed to children under the age of 18, and we do not knowingly collect Personal Information on Digital Platforms from children under the age of 18. If you think that we have collected Personal Information on a RapidRona Site from a child under the age of 18, please contact us at email@example.com. As required by law, if we collect Personal Information from a minor age 18 or older on the basis of consent, we require parental consent.
Tracking Technologies We May Use
Like many websites, Digital Platforms may use "cookies." A cookie is a small file that is transferred to your computer's hard drive to help us improve content (e.g., it helps us determine which parts of the Site are popular and which are less popular, so we may improve these areas in the future) and customize website content for our visitors. You may set your browser to reject cookies and to let you know when a cookie is being placed on your computer.
As is true of most websites, the Digital Platforms gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the Site. IP addresses and other data we gather automatically may be considered to be Personal Information in certain countries.
To understand our visitors: When you visit our Site, our computers may automatically collect statistics in aggregate about visitor behavior. We may monitor statistics and other data such as how many people visit our Site, the user's IP address, which pages people visit, from which domains our visitors come, which browsers people use and how they move about our Site. We use this data about your visit for aggregation purposes only. These statistics are used to help us to understand our visitors’ interests and improve the content and performance of our Site.
To serve ads: We may also engage third party service providers to place pixels or other tracking technology on our Site on behalf of RapidRona to personalize the content of, as well as to serve you ads on third party websites regarding RapidRona goods or services that may be of interest to you based upon your interaction with the Digital Platforms. Some of the ads on third party websites may be personalized, meaning that they are intended to be relevant to you based on what we, or the third-party service provider serving the ad, know about you or your computer's browsing activity on both the Digital Platforms and third-party websites. You may also opt-out of receiving personalized ads from our third-party service providers by adjusting your browser settings to not accept cookies. Please see the “help” section of your browser for instructions on managing security preferences.
To opt-out of interest-based advertising by participating companies in the following consumer choice mechanisms, please visit:
- Digital Advertising Alliance (DAA) opt-out page; and
- Network Advertising Initiative (NAI) opt-out page.
In the mobile environment, most mobile operating systems offer device-based opt-out choices that are transmitted to companies providing interest-based advertising. To set an opt-out preference for a mobile device identifier (such as Apple's IDFA or Android's GAID), visit the device manufacturer's current choice instructions pages.
Please note that these settings must be performed on each device (including each web browser on each device) for which you wish to opt-out, and if you clear your cookies or if you use a different browser or device, you will need to renew your opt-out preferences.
RapidRona may provide embedded videos on the Digital Platforms. Such embedded videos are hosted by third party video providers, including but not limited to YouTube. If you click “play” on a video embedded on a RapidRona Site, the third-party video provider may consider your click on “play” to be consented to utilize cookies specific to that third-party video provider.
Do Not Track
Certain laws require RapidRona to indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. As of the effective date of this Privacy Statement, an industry standard has not yet been established on how to respond to these signals, and therefore RapidRona does not currently respond to such signals. Instead, we adhere to the standards set out in this Privacy Statement. If you have any questions, please contact us using the information provided below.
Our Site pages contain electronic images (called a "single-pixel gif" or "web beacon") that allow us to count page views or to access our cookies. In general, any electronic image viewed as part of a web page, including an ad banner, can act as a web beacon. Web beacons are typically very small, 1 by 1 pixel size, banner-like files, but their presence can be easily seen within Internet Explorer by clicking on "View" and then on "Source." Web beacons are so small in order not to use valuable space on the computer screen that is better used to display helpful content. We also may include web beacons in HTML-formatted newsletters containing graphics that we send to opt-in subscribers in order to count how many newsletters have been read. In addition, some advertising networks that serve ads on our websites may use web beacons within their clearly visible banner advertisements. Our web beacons do not collect, gather, monitor, or share any Personal Information about our Site visitors. They are just the technique we use to compile our anonymous, aggregated statistics about Site usage.
Internet Protocol (IP) Addresses
Internet protocol (IP) addresses are unique identifiers automatically assigned to each computer when logging onto the Internet. We generally collect IP address information from any visitor to our Sites and log them for system administrative purposes. This information helps us prepare aggregate demographic information and other information regarding the use of the RapidRona site and improve its functions. In some cases, as described above, we may also use IP addresses to serve you ads on third party websites regarding RapidRona goods or services that may be of interest to you based upon your interaction with the Digital Platforms. As described above, you may opt out of such technology by adjusting your browser settings to not accept cookies.
Google Analytics is an element of the Digital Platforms. By using cookies, Google Analytics collects and stores data
such as time of visit, pages visited, time spent on each page of the Digital Platforms, the IP address, and the type of
operating system used in the devices used to access the RapidRona Site. By downloading and using a browser plugin
provided by Google (available here: https://tools.google.com/
We have reasonable and appropriate security measures in place to protect against the loss, misuse, and alteration of any Personal Information we receive about you. We maintain reasonable security standards to protect the Personal Information that we maintain. If you have any questions about the security of your Personal Information, you can contact us at firstname.lastname@example.org or using the contact details provided below.
Health Insurance Portability and Accountability Act (“HIPAA”)
RapidRona maintains a separate HIPAA Notice of Privacy Practices that governs certain of its activities in the U.S. For more information about our HIPAA program, please contact us at email@example.com or using the contact details provided below.
RapidRona respects your privacy and is committed to ensuring that complaints and disputes concerning RapidRona's privacy practices are investigated and resolved. RapidRona’s process for receiving and resolving complaints is as follows. If an individual submits a privacy-related concern to RapidRona, it will be investigated by the Privacy Office, which will take steps to resolve concerns.
Privacy questions or complaints may be submitted to RapidRona by email, telephone or post office mail using the contact details provided at the end of this Privacy Statement.
If you have questions or concerns about this Privacy Statement, our information handling practices, or any other aspect of the privacy and security of your Personal Information, please email our Compliance Officer at firstname.lastname@example.org or fax at +1 866-439-1420.
You may also write to us at:
Diversified Medical Healthcare Inc.
Attn: Compliance Officer
6000-A Pelham Road
Greenville, SC 29615
Revisions to this Privacy Statement
We may periodically update this Privacy Statement to describe new Site features, products or services we offer and how it may affect our use of information about you. If we make material changes to this this Privacy Statement, we will post a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. We will not make any materially different use or new disclosure of your Personal Information to another entity using your Personal Information for that entity’s own purposes unless we notify you and give you an opportunity to object.